REFUND Policy

We stand behind our collars and offer a great replacement program for damaged or defective products and a one-year guarantee on the printed design on all our collars. Our collars are made with a premium and highly durable thermo elastomer material that is designed to endure extreme adventures. This means ify our dog collar breaks or wears and is no longer functional through normal use, we will replace it.

IS YOUR COLLAR BROKEN AND/OR NO LONGER WORKING?

Within 90 days, we will replace your item at no additional cost to you. Just send an email to help@wildhoundcollars.com, including a photo of the broken collar, proof of purchase, a brief description of what may have caused the damage and/or wear and tear, and a shipping address for the replacement. A customer service professional will assist you with your replacement within 1-3 business days.

After 90 days, we will happily replace your item and just request that you pay $10, our processing and handling fee, as well as shipping costs. Just send an email to help@wildhoundcollars.com, including a photo of the broken collar, proof of purchase, and a brief description of what may have caused the damage and/or wear and tear. A customer service professional will assist you with your replacement within 1-3 business days.

IS YOUR COLLAR NOT AS VIBRANT? IS IT ALL WILD AND WORN? NO WORRIES!

Within 90 days of your original purchase, we will replace your item at no additional cost to you.Just send an email to help@wildhoundcollars.com, including a photo of the faded collar, proof of purchase, a brief description of what may have caused the damage and/or wear and tear and a shipping address for the replacement. A customer service professional will assist you with your replacement within 1-3 business days.

After 90 days, but within one year of your original purchase, we will happily replace your item and just request that you pay $10, our processing and handling fee, as well as shipping costs. Just send an email to help@wildhoundcollars.com, including a photo of the faded collar, proof of purchase, and a a brief description of what may have caused the damage and/or wear and tear. A customer service professional will assist you with your replacement within 1-3 business days.

*Please note that damage caused by chewing or heavy scratching does not warrant a “fading” replacement. Wildhound will not be liable for any damages that may result from the use of any Wildhound product. Our warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property. Products broken, stained or damaged by personal property are also not eligible for replacement under our guarantee.

WE’RE HERE TO HELP

If you have any questions about our replacement policy or need help at any step along the way, feel free to contact us at any time. We don’t bite!

Email Us: help@wildhoundcollars.com

Call Us: 470-228-8509